The Norrøna zipper has too poor quality. It should not be necessary to send the garments in for repair time after time.
I have used eight Norrøna garments for ordinary Scandinavian outdoor activities for fifteen years, perhaps even longer. Including many hunting trips, skiing, paddle tours, and hiking trips lasting over a week but not as long as a month. In addition to Norrøna, equipment from Bergans and other well-known hiking clothing manufacturers is used daily and for more extensive outdoor activities in Scandinavia.
Six, seven, or eight years ago, my kind wife gave me a class four Norrøna fleece jacket for my birthday. The jacket is thick and warm. The fleece jacket even withstands some wind and some drizzle. The jacket is a fantastic garment. After many years of use, the jacket is still in good condition. In any case, the fabric in the fleece jacket. The Norrøna zipper is another chapter.
On November 26, 2020, the jacket had an anniversary. It is probably the tenth or fifteenth time that the jacket is sent in for replacement of the Norrøna zipper on pockets and or front. Now, probably the three zippers on the pockets and the front zipper are replaced two, three, or more times. November 26, 2020, is probably about the tenth or fifteenth time the garment is sent in to get the zipper changed. When the garment returns, it only briefly passes, and the zipper is broken again. What’s wrong with the zippers that Norrøna uses for the fleece jacket when changing the zipper? It can not be correct that there are errors on such an large number of zippers.
Up to two or three times a year, the jacket is delivered to replace the Norrøna zipper at the Norrøna store in Bergen. The cost of all the zipper replacements has long since passed the sum for which the jacket was originally purchased. The jacket is sent to Norrøna partly because the rest of the jacket is in good condition and partly to find out what Norrøna is up to when it comes to zippers.
Besides, there are seven other garments from Norrøna in the wardrobe. A Norrøna climbing suit and two sets of Norrøna Falketind rain suits and a Norrøna fleece jacket of model 5250-12 Warm 3 jacket 2275 Polar Night. These seven garments are ten years and older and work as expected for hiking and hunting in the ordinary Scandinavian environment.
After a large number of zipper repairs, it is easy to be sad and puzzled.
The jacket is most often worn with the other seven garments. So what’s the reason why this Class 4 fleece jacket keeps getting broken zippers, while the other Norrøna zippers don’t break
Why is the Norrøna zipper on this fleece jacket not so durable than the other zippers? Why are norrøna’s zippers less durable than, for example, the zippers of Bergans and other well-known manufacturers of clothing for outdoor activities and hunting?
First and foremost, the question is: Why can’t Norrøna replace a new zipper that is as durable as the zippers on the seven other Norrøna outerwear and for the part the garments from Bergans and other well-known brands?
If you have similar experiences or knowledge about zippers and or knowledge of the cause of the problems with Norrøna products, it is great if you would be so kind as to get in touch. Goes with thoughts of a sequel to the book “Friuftsliv året rundt”. In the new book, clothing is one of the themes. If you are on the mountain in the winter in the wind and a zipper breaks, it can help you get into a risky situation. Hypothermia is dangerous stuff, and zippers are important stuff.
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You can still buy the book “Friuftsliv året rundt” by the author here.